Refund Policy
Last Updated: January 15, 2025
At Healthy Eating Australia, we are committed to providing high-quality nutrition information and content. This Refund Policy outlines our policies regarding refunds, cancellations, and returns for any paid services or products we may offer.
Our Commitment: We stand behind the quality of our services and content. If you are not satisfied with your purchase, please read this policy carefully to understand your rights and options.
1. General Refund Policy
1.1 Free Content and Services
Most of the content on our website, including articles, recipes, and nutrition tips, is provided free of charge. No refunds are applicable for free content or services.
1.2 Paid Services and Products
If we offer any paid services or digital products in the future (such as e-books, meal plans, or premium subscriptions), the following refund policy will apply:
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible paid products and services. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of purchase.
2. Eligibility for Refunds
2.1 Eligible Purchases
You may be eligible for a refund if:
- You request a refund within 30 days of purchase
- The product or service was purchased directly from our website
- You provide a valid reason for your refund request
- You have not violated our Terms and Conditions
- The product or service has technical issues that we cannot resolve
2.2 Non-Eligible Purchases
Refunds will not be provided in the following circumstances:
- Requests made after the 30-day refund period
- Products or services purchased from third-party retailers
- Free trial or promotional offerings
- Services already fully consumed or utilized
- Violations of our Terms and Conditions
- Change of mind after the refund period has expired
- Failure to access content due to user error or technical issues on your end
3. Refund Process
3.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at info@flexibleprocessspace.sbs with "Refund Request" in the subject line
- Provide Information: Include your order number, purchase date, and reason for refund
- Await Response: We will respond to your request within 2-3 business days
- Verification: We may request additional information to verify your purchase
- Processing: Once approved, your refund will be processed
3.2 Refund Timeline
Once your refund is approved:
- Processing Time: 5-7 business days from approval
- Refund Method: Original payment method used for purchase
- Bank Processing: Additional 3-5 business days for the refund to appear in your account
Note: The total refund timeframe may be up to 10-12 business days from the date of approval, depending on your financial institution's processing times.
4. Specific Product Refund Policies
4.1 Digital Products (E-books, Meal Plans, Guides)
For digital products:
- Full refund available within 30 days of purchase
- Must not have downloaded or accessed the complete content
- Partial use may still qualify for refund at our discretion
- Access will be revoked upon refund processing
4.2 Subscription Services
If we offer subscription-based services:
- Full refund for the current billing period if cancelled within 7 days
- Pro-rata refund for annual subscriptions cancelled within 30 days
- No refund for months already elapsed in subscription period
- Access continues until the end of the paid period
4.3 Consultation Services
For one-on-one nutrition consultations or coaching:
- Full refund if cancelled at least 48 hours before scheduled appointment
- No refund for cancellations within 48 hours of appointment
- Rescheduling permitted once without penalty
- No-shows are not eligible for refunds
4.4 Online Courses and Workshops
For educational courses or workshops:
- Full refund within 7 days of purchase if less than 20% of content accessed
- No refund after 7 days or if more than 20% of content accessed
- Certificate courses are non-refundable once certificate is issued
5. Cancellation Policy
5.1 Subscription Cancellations
You may cancel your subscription at any time:
- Log into your account and navigate to subscription settings
- Click "Cancel Subscription" and confirm
- Alternatively, email us at info@flexibleprocessspace.sbs
- Cancellation takes effect at the end of the current billing period
- You retain access until the paid period expires
5.2 Appointment Cancellations
To cancel scheduled appointments:
- Provide at least 48 hours notice for full refund
- Contact us via email or phone
- Rescheduling options available
- Last-minute cancellations may incur fees
6. Exceptions and Special Circumstances
6.1 Technical Issues
If you experience technical issues preventing access to purchased content:
- Contact our support team immediately
- We will attempt to resolve the issue within 48 hours
- Full refund available if we cannot resolve the problem
- Extended access may be provided as compensation
6.2 Duplicate Purchases
Accidental duplicate purchases will be fully refunded upon verification.
6.3 Unauthorized Transactions
Report unauthorized transactions immediately. We will investigate and process refunds for confirmed unauthorized purchases.
7. Partial Refunds
In certain circumstances, we may offer partial refunds:
- Subscription services cancelled mid-billing cycle
- Bulk purchases where only some items are returned
- Course refunds for partially completed programs
- Service issues resolved after partial service delivery
8. Refund Conditions
8.1 Account Standing
Refunds may be denied if:
- Your account has been suspended or terminated for policy violations
- You have a history of excessive refund requests
- Fraud or abuse is suspected
- You have violated our Terms and Conditions
8.2 Non-Transferable
Refunds are non-transferable and will only be issued to the original purchaser using the original payment method.
9. Exchange and Credit Options
As an alternative to refunds, we may offer:
- Product Exchange: Switch to a different product of equal or lesser value
- Store Credit: Credit towards future purchases
- Extended Access: Additional time to access content
- Upgrade Options: Apply purchase price toward upgraded service
10. Australian Consumer Law
Your Rights Under Australian Law
Our refund policy operates in conjunction with your rights under Australian Consumer Law. Under the Australian Consumer Law, you have certain guaranteed consumer rights including:
- Products and services must be of acceptable quality
- Products must match their description
- Products must be fit for purpose
- Services must be provided with acceptable care and skill
Nothing in this refund policy excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.
11. Dispute Resolution
11.1 Contact Us First
If you have concerns about a refund decision, please contact us at info@flexibleprocessspace.sbs. We are committed to resolving disputes amicably.
11.2 Escalation Process
If you remain unsatisfied after contacting us:
- Request escalation to senior management
- We will review your case within 5 business days
- A final decision will be communicated in writing
- External dispute resolution options will be provided if needed
12. Contact Information for Refunds
For all refund-related inquiries, please contact:
Healthy Eating Australia
887 / 985 Adelbert Driveway
Lake Laurence, NT 2618
Australia
Phone: +22642271886
Email: info@flexibleprocessspace.sbs
ABN: 69898879
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM AEST
13. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified policy.
14. Important Notes
- All refund decisions are made at our sole discretion
- Refund policies may vary for promotional or discounted purchases
- Special terms may apply to bundled products or services
- Gift purchases may have different refund terms
- International purchases may incur currency conversion fees
15. Questions and Support
If you have questions about our Refund Policy or need assistance with a refund request, our customer support team is here to help. We aim to respond to all inquiries within 24-48 hours during business days.
We value your satisfaction and are committed to providing fair and transparent refund practices. Thank you for choosing Healthy Eating Australia.